The following video (3:38) provides and overview and demonstration of Smart Recorder. If your help desk phone system integrates with other web tools, you can configure it to start Smart Recorder directly from the phone system UI. In Windows operating systems, you can create the recording as a SMART Recorder video file, a Windows Media video file or self-extracting file. If you connect a microphone to your computer, you can record your voice. Smart recorder full#If you find a resource that could resolve the issue, you can immediately walk customers through the resolution and then verify with them that the ticket is resolved. Using SMART Recorder, you can record the full screen or a portion of the screen. You can review summaries of these articles and tickets while the customer is still on the phone. In addition, Smart Recorder searches other system resources and suggests knowledge articles and similar, resolved tickets that might help the service desk agent resolve the current issue. You will record your entire desktop or just a particular window. A wide variety of formats supported - AVI, MPEG,iPhone video, iPod Video, Zune video,WMV,MOV,MP4,3GP, FLV and more. The template pre-populates some information in the ticket and saves the details in a structured way that can later be searched and used for reporting. With Smart Screen Recorder you will capture the whole activity of your screen effortlessly and save it in a video format of your choice. If you connect a microphone to your computer, you can record your voice as well. Smart Recorder also suggests templates that you can use to create a ticket or service request. Using SMART Recorder, you can record your actions on your interactive product. Smart recorder free#The Smart Recorder employs a free form text entry field that frees you from having to serve the needs of a structured form and. Smart recorder apk#APK (3.8 MB) This release comes in several variants, See available APKs. The Smart Recorder provided with Remedy with Smart IT reduces the amount of time that it takes to register and resolve incidents and work orders, increasing call center productivity and improving customer satisfaction. When there is a match, the service desk agent can associate that information to the incident or work order with a single click. Smart Recorder High-quality voice recorder. The results of those searches are presented on-screen as suggested matches. This method of creating tickets enables service desk agents to capture information in real time, directly from the customer, and in their own words. As the service desk agent enters the details about the issue from the customer, the system becomes aware of those details and starts to run background full text searches against people information and asset records to help identify the customer's organization, location, assigned assets, and so on. The Smart Recorder employs a free form text entry field that frees you from having to serve the needs of a structured form and helps you to focus instead on what the customer is saying. The Smart Recorder provided with Remedy with Smart IT reduces the amount of time that it takes to register and resolve incidents and work orders, increasing call center productivity and improving customer satisfaction.
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